REPORT A BUG
Connect your Tab5 so we can collect a diagnostic report.
1. Record what happens
Use Chrome or Edge on a computer. Connect your Tab5 by USB-C and close any flasher or serial monitor using the device. Recording does not install firmware.
Start recording before repeating the problem. You can restart the device during recording to include its startup logs.
Ready to connect. Nothing is uploaded during recording.
Recordings stop automatically after 10 minutes or when the size limit is reached.
Device output will appear here.
2. Review your report
Known location, document-name and credential messages are removed automatically. Other personal details may remain: check the preview before sending.
Preview the complete report
Stop recording to review the report.
You can record and download without signing in. Nothing leaves your browser until you click Send report.
3. Send it for analysis
Sign in with the account used to buy GPS NAV firmware to send your report.
Sign in in a new tab, then return here. Your recording stays in this tab.
Up to five submissions per hour per customer. A report reference confirms receipt; analysis is not immediate.